FAQ

Frequently Asked Questions

Find answers to our most frequently asked questions below. If you need additional assistance, contact our support team and we'll be happy to help.

How do I access my account?

To access your account, click LOGIN at the top right of the page and enter your email address. You can sign in using your password or request a secure Sign-In Link to be sent to your email address.

How do I reset my password?

On the LOGIN page, click Sign in with password and then select Set New Password. Enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page.

If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

How do I access the catalog?

Once you sign in, you'll have access to the MOSSA On Demand workout library based on your membership or purchases. Browse the Catalog to find workouts by program, duration, or workout type.

Do I need equipment to get started?

Many workouts require little to no equipment. Some programs use an adjustable barbell, dumbbells, or a step, but modifications are always available so you can work with equipment you have available.

Can I download videos to save them to my device?

Videos cannot be downloaded directly to your device. If you're using the MOSSA On Demand mobile app, you can save videos for offline viewing and watch them later without an internet connection.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. Try refreshing the page, restarting the app, clearing your browser cache, or using a different browser or device. For the best experience, we recommend a reliable high-speed internet connection.

Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

How do I pause or cancel my recurring subscription?

To pause or cancel your membership, sign in to your account and click on your Profile in the top right corner. Select Purchases & Payments, then follow the prompts to manage your membership. Any changes will take effect according to your current billing cycle.

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

If your card is declined, first contact your bank or credit card provider to confirm the transaction is being approved. Some cards restrict online purchases or recurring subscription payments. If you're still having trouble, please contact us at mossaondemand@mossa.net

How do I purchase a gift subscription?

To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.

How do I redeem a gift subscription?

To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.